The most important part of this company is simply "The Customer" Our thinking on this is simple. This is a service business in a service industry. The only way to truly prosper and grow, is to provide the best possible service we can to our customers.
We utalize a quality customer comment form on each and every residentail project as part of the completion paperwork. We ask customers to review the project and fill out the form prior to paying any balance due. We use this customer input to identify any need for change and improve our processes.
Below are many examples of our customer responses to our service approach. We would be happy to supply additional information on these and any project we have completed.
Looks great! Very thorough job w/attention to detail. Painter was very helpful and kept us updated after every day. You guys do a great job!
Kara Udager, Ann Arbor, MI
This job looks very good!
Laura Hirshbein, Ann Arbor, MI
3 man crew, I was home all day, they were fast & perfect, very little work noise. Professional, courteous and dresses appropriately. Highly recommended.
Brian Scott, Flat Rock, MI
Outstanding professional service, very happy with the final outcome. Painters were polite and hard working, very impressed on their attention to detail. Mike you were great to do business with, very professional. It’s great to know there our knowledgeable contractors out there.
David & Julie Jackson, Brownstown MI
Great Job! Arrived by 8am and finished in 1 day. Left everything cleaned up when they finished. Thank you for fitting us in. Did a great job
Sheryl Henry, Ypsilanti, MI
Both the carpentry and painting is neat and professional, the entire job was finished in no time at all. The entire crew was polite and efficient. They did a great job of cleaning up after their work.
Marsh, Ypsilanti, MI
Perfect!! Everything done as discussed – fixed areas that needed repair, my new home looks awesome. The crew was great! Very prompt, friendly. Mike the owner was very professional, personable and organized.
Linda Benko, Livonia, MI
Caulk well done, very happy with job.
Michael Oleary Brownstown, MI
We were pleased with the job. The workers were very nice & respectful, Thank you!
Mark Banks, Brownstown, MI
Good crew as promised!
Cathy & Joe McCormick, Trenton MI
Painting was done flawless, best cut lines I have ever seen. Very knowledgeable about painting products, tips, etc. Work area was clean when finished; process was stress free from start to finish.
Heather Pierce, Pinckney MI
Quality Painting Systems painted the entire interior of a house we are selling. Their pricing was competitive with two highly rated Angie's List companies. The quality of their work? Outstanding! The painters were skilled, professional, and even replaced a section of a wall in one of the bedrooms that was water-damaged. I would recommend this company to anyone.
Maureen P. Trenton, MI
(Review from Angie's List)
Because of a relative's death, I inherited my old family home in Michigan in December 2012. My husband and I live in North Carolina. After the estate sale in January, my realtor suggested we do some painting and floor repair to increase the value, before listing the house for sale. Mike Jackson of Quality Painting beat out two great Angie's List companies to get the job. Here's what I liked about him. Because I was 4 states away, my realtor Rosanne meet all 3 company representatives at the house, told them what she wanted done, and later even picked the paint color, at my request. Mike said he'd have a written estimate in by Thursday and did--the first one sent. He e-mailed it to both of us. The quote was very detailed, and competitive in cost. Quality Painting Systems actually had the lowest bid by a few dollars. Mike also promised the price was "locked in". He kept his word--we didn't pay a penny more. As soon as I signed the contract, the painters came the next day and had all walls, ceilings etc. repaired and painted within 3 days. Throughout the process, Mike kept me informed by e-mail and phone, with 'before and after' images on Flicker. My realtor did a final inspection when the painting was finished upstairs. (Because of her profession, she's far more likely to spot problems then I am.) The wood floors and other 'paint-free' surfaces were kept clean. All the walls were repaired--one wall section had water damage and was actually replaced. In place of old, dingy rooms of various colors, the interior was now a clean, fresh white. Then I discovered the basement hadn't been included in the first quote. (An oversight on my part, not his.) We had some extra money, and hired Quality Painting Systems a second time. The cement basement walls and a vertical plumbing pipe were repainted in about a day. Lastly they retouched the kitchen walls after the flooring people were done, at no additional cost. This is an excellent company!
Maureen P. Trenton, MI
They are a great company to work with and did a wonderful job. Conscientious, neat work and excellent work ethic. They use to of the line paints and are very knowledgeable.
Becky S. Ypsilanti, MI
Great job, although they did take longer than originally estimated due to the first painter not performing. However, Mike followed up and got another crew who knocked off the job in one day.
David J. New Boston, MI
The project was top notch very happy with the job
Lewis M. Canton, MI
Mike was very prompt and professional. He contacted me right away, gave me a quote the next day and the job was completed 3 days after I asked for the quote. The job was great and was done very quickly. I was pleased.
Deborah C. Flat Rock, MI
Very professional but cordial The crew even had unending patience with my 5 year old granddaughter's endless questions and gave my son-in-law advice on how to do a stone fireplace as one of the crew had put one in his own home. Michael Jackson himself was more than patient with me as I had to miss one appointment and very professional with paper work ready on the spot but no pressure just sign and mail when I was ready and quote was in same area as other estimates. Cleanup was emasculate and they even labeled the extra paint so I know what goes where.
Nancy Rockwood, MI
Mike was very professional and his crew was as well. They did an excellent job on the basement for a reasonable price. My only complaint would be that the project was not completed in the estimated amount of time, other than that everything was great. Highly recommended.
Jason B. Ann Arbor, MI
Very professional, delivered project on time
John Tapton Canton, MI
Very professional and did a great job not only with the painting but also with cleanup. Very quick and efficient and masked everything that wasn't being painted so that there would be no splatter on these surfaces.
Bonita E. Belleville, MI
Just that he was great, efficient, on time just wonderful work. Parked on the curve and was clean and took of shoes to come in the house. I would recommend him to everyone.
Jill S. Woodhaven, MI
The interior looks great, very happy. All 5’s
Amal Dahmani Ypsilanti, MI
Paint job looks good and I’m very happy with the work done. They were very nice and did a good quick work. House looks beautiful. Mike always called back and did a great job helping me make the decision easier.
Dennis Schooley Southgate, MI
Like new again, very happy with the exterior of my home.
Sheryl Henry Ypsilanti, MI
The paint job looks Great!. The painters were great! I can’d believe how quickly they completed the job.
Lola & Sam Rosewig Ann Arbor, MI
Very happy with my exterior, rated you all 5 out of 5’s
Daniel Walz Belleville, MI
Great job, very detailed work. Best service I have had. Fixed any issue I had & even went the extra effort.
Char & Carrie Holcomb Flat Rock, MI
The color selection was excellent match to the siding, all 5 out of 5’s on your quality survey form.
Frank Acquaro Flat Rock, MI
We ran into a lot of unforeseen problem, but Mike worked quickly and diligently to fix them and make us happy. He does a great job standing behind his work and it was appreciated.
Cassandra Hartley Ann Arbor, MI
They walked around with me and communicated / explained their work. This was much appreciated. Very professional. Love it.
Rita Paye Ann Arbor, MI
Everything looks great, Very happy
Bill Parran Lincoln Park, MI
Great Job! All 5’s
Bryan & Jackie Hapner Brownstown, MI
I expected them to leave canvas and other supplied out overnight, but they picked up everything and neatly put in a corner. All 5 out of 5’s.
Michael Weatherbee Bellville, MI
Very Professional! Thanks all 5’s
Kim Gonzalez Brownstown, MI
Color match to our request was excellent; willingness to make small adjustments was great. Skill level was excellent (very straight lines)
James Crane Huron Township, MI
Carpentry work done looks great, courteous and hard working, crew was also neat in appearance, looked like professional painting crew. Mr. Jackson was very professional, timely, courteous and a real pleasure to work with, thanks Mike!
David Peters Monroe, MI
Great Job, very happy, painter did an excellent job, Thanks for being flexible with us.
Anne Wright Saline, MI
Masked, tapes adjacent non – paint areas, cleaned up after each work period, attention to detail of task at hand, nice paint finish.
Leonard & Pamela Langford Ypsilanti, MI
Very professional job; very happy with workmanship. The job was completed on time, neat and orderly.
Audrey Barnes Ypsilanti, MI
Painting looks great, thanks all 5’s
Angela Consiglio Flat Rock, MI
Very Thorough! All 5+
Corrine Kemmish Ann Arbor, MI
The painter did a great job and was very tidy and courteous.
Patty Bradley Ypsilanti, MI
The house is now complete! The inside and outside were painted beautifully by Quality Painting Systems, because of you we finally have a house to be proud of. I love the quickness of responses from QPS and the wonderful workers that go above and beyond to make your painting the way you envisioned it. I will see you in the future then the basements ready.
Lisa Piegdon, Ypsilanti, MI
Your painter was very conscientious and meticulous, great job!
Tisha Vallanueva, Ypsilanti, MI
Your painter was excellent, I’ll be requesting him next time.
Chris Leonard, Belleville, MI
Very Pleased and would refer
Barbara Kusisto, Ypsilanti, MI
Ben & Gail Suthers, Woodhaven, MI
Paint looks great, extremely professional
Brenden & Jennifer Henrich, Flat Rock, MI
I thought you and your painter were super! I also love the painting done by him. He did an excellent job and that says allot because I am picky. He was tired after putting in such a long day. However, he still did his very best to catch every detail for us, while being very kind.
In addition, I gave your information to two of my neighbors today when they stopped by to chat. They said that they needed their houses painted. I told them they would be very happy with the work/price. I am also going to put your company's name/and your contact information on our subdivision referral list if that’s okay? Please advise.
Please know that I look forward to a long term business relationship with your company on a as needed basis. It is hard to find such quality, attention to detail companies and customer service oriented people in these days and times!
Jeanne Senda, Livonia, MI
“Very happy, Rob was great, very hardworking and could not have been nicer. I would ask for him again and appreciate that he stayed late to get the job done.”
Timothy Rush, Saline, MI
“Very happy with the exterior paint job on home. It’s over 30 years old and looks new now! Very courteous and accommodating workers and company. Great Job! I’m a very satisfied customer and will use again for interior or the deck.”
Latara Brown, Canton, MI
“Couldn’t ask for better, job was very clean, on time, professional. Two of the best workers I have seen in a long time, and know there job. Very professional from start to finish..”
Lewis Micallef, Canton, MI
“Nice neat job, very happy all 5’s out of 5’s
David Jackson, New Boston, MI
“They listened to all of our requests, painted the house in a timely manner and the house looks great. The painters were very friendly and willing to answer any of our questions.”
Rebecca Siedak, Ann Arbor MI
“Extremely pleasant & focused crew also very helpful, patient answering my questions & that of my five year old granddaughter.
Millicent Brown, Rockwood, MI
“Very pleased with the job, looks fantastic. The painters were wonderful, arrived on time & got right to work. Quick, efficient & professional. Everything was cleaned up after the work was complete. Mike was very professional & helpful, Price was a little higher than we planned, but the results were worth it.”
Wendy Steward, Canton MI
“Very professional, Looks great! The crew was very polite, clean and hard working. Even though the project took a bit longer than expected, my basement floor looks like new again”
Jason Beckerleg, Ann Arbor, MI
“ A lot of patchwork was required overall, work was very good, very happy.”
Candice Billups, Brownstown, MI
“Great Job!, Very professional and pleasant all 5’s out of 5’s
Bonita Ellis, Bellville MI
“Great crew, great at returning phone calls and emails”
Becky Mourgas, Ypsilanti, MI
“The crew was very nice, very fast and friendly all 5 out of 5’s”
Stephanie Wainright, Ypsilanti, MI
“Great Job, all 5’s”
Suzanne Herndon. Ypsilanti, MI
“Guys did a nice job on the bathroom and touchups”
Jim & Connie McCasey, Saline, MI
“High quality work, Top notch painters. Very professional, hard working & skilled, both paid special attention to detail and made sure the job was done right the first time. Mike was prompt and courteous. I will most certainly be a promoter of Quality Painting Systems”
Dennis L. Parker, Woodhaven, MI
“Painters were professional & efficient, finished quicker than I expected. Did a fantastic paint job. Highly recommended, very satisfied customers, 100% quality workmanship, Mrs. Wells”
Duane A. Wells, Ypsilanti, MI
Mike Jackson was great. Always communicated status and made sure we understood what we were getting. The guys did a great job and cleaned up after the work.
Scott Morrison, Saline, MI
They were pleasant, asked questions about how I wanted things done, took their time and just did a great job. Continue to keep up the good work!
Ronda Feebish, Brownstown, MI
"Really like the owner, he listened to me. I took several bids, Mike said 'this is what's happening', and went one step further, explained what he could and couldn't do, and why. I felt when it was done, though it wasn't what I wanted because of the previous people who worked on it, I knew why it was the way it was. It was a feel good experience, when I was done with it, I felt educated." "Make sure you understand what you're getting when you go into it, if the next person isn't exactly who Michael is, make sure that you totally understand what he's trying to tell you. That's the key. I very rarely have a good customer service experience, and this was over the top. It was really wonderful. Mike really knows what he's doing."
Greg Humbel, Ann Arbor, MI
“It was fine. Work ethics were good. Everything was done good.”\
aul & Jan Binert, Belleville, MI
“Today it's hard to get people to do what they say they're going to do. And they did exactly what they said
Just like I said do exactly and when they say they're going to do it. Really happy with the job Mike did.”
Dave & Donna Davis, Ann Arbor, MI
“Both garage exterior and deck look good. I liked it that the painters caulked some of the cracks in the garage and even sanded some of the "shiny" spots left from the previous stain.”
Derry Dominick, Ann Arbor, MI
“Communication. Great communication between the Owner and me. There were a few little things, and he got back to me right away.”
David Epperson, Ypsilanti, MI
“Mike was wonderful and attentative, he was prompt and Chris was also very good. They cleaned up well.”
Marty Evens Ypsilanti, MI
“Timelines, friendliness, attention to detail, hard work, good communication, good clean-up at the end of the job”
Eileen Kreiner Ann Arbor*, MI
“The painters arrived early and worked straight through the days in a diligent and professional manner. They were always courteous and pleasant and answered any questions and concerns promptly.”
Art Messiter, Ann Arbor, MI
“#1-they were good at communicating. #2-they were flexible in scheduling, #3-the job is really good. Mike Jackson was great. Always communicated status and made sure we understood what we were getting. The guys did a great job and cleaned up after the work”.
Scott Morrison Saline, MI
“They did what they promised they were going to do, they showed up on time and they didn't leave a mess. You wouldn't even know they were there.”
Jim Morris Ypsilanti, MI July 2009
“Mike Jackson was able to get the painting done right when we needed it. Getting the job done on time, leaving worksite clean when done and providing a quality job are reasons why I use them”
Craig Nutt Ann Arbor, MI
“Great costumer service from the entire crew. They painted well and cleaned up after themselves. Nice and knowledgeable people!”
Lisa & Nicholis Piedgon Ypsilanti, MI
“They were nice to get along with and did a nice job. Did it in a timely fashion and kept everything clean. They cleaned up every night after themselves. It was nice to deal with them.”
Daniel Pighin Brownstown, MI
“The follow up and the professional attitude of the painters, they cooperated with us when we talked to them and it was an overall good experience. Mike Jackson worked with us for the color. He really did a really good job and his crew did a good job. We are really happy with it and it looks a whole lot better. We had a very good experience. Cleaned everything up and we had a follow up with them.”
Jan & Jack Stankrauff Ypsilanti, MI
“The painting job is wonderful, the painters were careful and through, the walls and woodwork were done with great precision can care. We love the results. They arrived on time, worked non stop and were so quiet my dogs never barked once. They cleaned up every time before they left for the day. Our calls and questions were answered immediately and honestly. It was a pleasure to work with them.”
Laura McCarthy Ypsilanti, MI
“Your company does a great job in the painting services you offer. You truly insure professional quality and a job well done to the customer’s satisfaction. I was very impressed with your responsiveness to our specific needs. I would not hesitate to recommend Mike's Company to other people. Thank you for improving the appearance of our house. In addition to the very good painting job, our gratitude also extends to Don for his expert painting, in addition to his advice on other areas of our home. Don’s personable and professional manner helped to make the whole painting experience mush less scary and actually inspired us with confidence. We are very happy with their work and your company”
Teresa Kelley, Ypsilanti, MI
“Incredible Job! It looks Great – Very careful and detailed work. Absolutely focused on quality. Both Terry and Chris were very careful about keeping things clean – Before, during, and after.”
Jake & Phoebe Danziger, Ann Arbor, MI
“Outstanding job again!”
John D. Wells, Ypsilanti, MI
“Excellent work habits, friendly, unobtrusive. The paint color is very close.”
Randal Clough, Milan MI
“The finished job looks as good as we were promised. The crew put in long hours, and worked very hard even though the weather was very hot and humid. Everyone did a great job and let us know what was going on. The crew was fantastic! Their attention to detail and concern for the quality of the overall job was admirable“
Jeff & Mary Jones, Ann Arbor MI
“Terry made sure that everything was as close to perfect as they could get it. He saw things that I never did.”
Stephanie Steward-Dyer, Ypsilanti, MI
“Painters were friendly and helpful. Carpenter was particularly helpful and conscientious. I felt my home was in the best professional hands possible. Great Job! I really was impressed with the speed and professionalism used. Painters and carpenter did a great job on juggling my dogs in the yard when they needed to paint. Mike kept in touch, but was never a nuisance. I felt he was honest, friendly and committed to 100% customer satisfaction. He checked up on the job several times personally.”
Michele Hieber, Saline MI
“Such a great experience – from the estimate through the finished product. Could not be happier, loved the Sherwin Williams paint. Great prep work, so I know the job was done right and will last. The crew was excellent. A pleasure to have around the house. Polite, hard working, seem to enjoy them selves, which makes for a very nice atmosphere around the job site. Contact was excellent. Mike responds to calls and emails quickly. Very professional and courteous.”
Cindy & Charles Baxter, Saline MI
“It looks like a brand new house. They were very friendly and put everything away at night. It was great to fill out the form on-line and get a call so quickly. We also appreciate how quickly we received our quote – we had to wait a week for the other quotes.”
Sean & Kirstin Eye, Ypsilanti MI
“Awesome work! It was worth every penny. At every step I had 100% confidence that I could feel the team was very reliable, safe, and dependable. Job was done on time.”
Barbara Hayes, Ypsilanti MI
“Job was well done, the crew was excellent. I will recommend your company to relatives and friends.”
Mrs. Rosa Lee Watson, Ypsilanti MI
“Outstanding Job. My house looks great. The prep work was really thorough; they repaired lots of loose wood and it’s like having an exterior overhaul. My house is happy again! Extremely hard working, very courteous and polite. Worked quickly and cleanly. Returned phone calls and emails promptly. Very easy to get a hold of. Very professional.”
Dan Izzo Home built in 1850, Ypsilanti MI
“My husband & I are thrilled with the results! We will absolutely consider using Mike's Company for any future painting needs. I would give the crew a 10. They were quick but meticulous and did a beautiful job”.
Marcia Graham, Ypsilanti MI
“Pleased with the quality of the work. I felt that the painters took their time and did not rush over the painting job. They were very pleasant and approachable. I think that Mike is a very pleasant guy & will give him my business anytime.”
Martha Baiyee, Ypsilanti MI
“Great Job – Very professional crew! Friendly and very hard working! Love the “Cashmere” paints – looks smooth and durable – Quality project! I’ve been relieved to deal with a reliable and professional company – Thanks you for doing exactly what you said you would do!" Trust goes along way.
Barbara L. McDaniel, Ypsilanti, MI
“Very neat painters, covered things up very well. Taped up plastic cloth & laid sown cloth on the floors.
Sally M Breitenwischer, Milan MI
“Garage Floor – looks great, even with the clear coat not applied yet. (6/18/08) Everything was covered and stored neatly out of the way each evening.”
Vida & Randy Robinson, Saline MI
“Very high quality. Treated my home and family with utmost respect. Very knowledgeable and high level of communication. I have already gave Mikes phone number to 2 other people for quotes.”
Ray James, Romulus MI